COVID-19 Procedures

In accordance with guidelines set by the government to help flatten the curve, there will be some changes to the clinic. These include but are not limited to:

1. Be Prepared:

  • Please complete all online paper work before your appointment: Intake forms and direct billing information.
  • Wear a mask.
  • Please, if possible, leave all other family members at home.

2. When You Arrive:

  • You will be asked a few screening questions related to symptoms of COVID-19.
  • Please come inside AT your appointment time. We want to limit the number of people in our waiting rooms.
  • Your physiotherapist or kinesiologist will greet you and take you into the clinic.

3. During Your Appointment:

  • If there is less than 6 feet (2 meters) between your therapist and you, both parties will be masked for mutual protection.
  • Your therapist may also be wearing gloves.

4. When you Leave:

  • Your therapist will book your follow-up appointment.
  • Payment: we will be taking payment electronically through our online software (Jane App).
  • All invoices will be sent via email.
  • Exit through the clinic side (enter through the yoga/studio side).

5. What We Will be Doing (behind the scenes):

  • Sanitizing all surfaces and equipment between each client with Fraser Health approved cleaners.
  • Scheduling 10 minutes between appointments to support physical distancing.